Authors Betsy White Williams 1 , Phil D Byrne, Dillon Welindt, Michael V Williams. The foundation for this assessment is the Core Competencies for State Flex Program Excellence Guide, which was the result of a summit meeting comprised of experienced State Offices of Rural Health Directors and Flex Program Coordinators, as well as staff from the Federal Office of Rural Health Policy (), the Flex Monitoring Team and the Technical Assistance and Services Center (). Written communication may appear in many forms or genres. VA identified six broad All Employee competency categories that apply to all employees at VA. Each category includes more specific competencies, which define success for all roles across the Department. While the ability to think critically about particular issues and topics is a key goal for undergraduate education in every discipline, in some cases critical thinking may be directed at points beyond one's immediate social or cultural environment while in others it may be directed to process at the micro or macro-level of the physical world around us. In addition, an assessment is available for the Modified Version of the Core Competencies. Undergraduate students today can access an amount and variety of information today that is unparalleled in human history. Successful written communication depends on mastery of the conventions of the written language, facility with culturally accepted structures for presentation and argument, awareness of audience, and other situation-specific factors” (WASC Handbook 2013, p 58). Background. Effective communication of complex ideas in written form is key to exchange ideas at the center of the academic enterprise; employers state effective written communication is a key qualification for many jobs. The core competencies, intended to capture the broad spirit of liberal education, are: WASC leaves it is up to each campus to decide how and where to assess these core competencies. Core Competencies for Public Health Professionals: Domains The Core Competencies for Public Health Professionals are organized into eight domains. Even where disciplines may not think of their majors as likely to "take the stage," the articulation of discipline-specific knowledge -- either in explaining important concepts to non-specialists or in the presentation of research to peers -- may be important. The difficulty with assessing core competencies is subjectivity and bias. In AY 2017-18 the Office of Evaluation and assessment is asking departments to report on written communication. The competencies on the form are behaviors that all WSU employees should practice. An example of how to assess critical thinking can be found in the rubrics developed by the AAC&U (here). It is a tool for guiding and informing professional development needs. View Competency_Assessment.doc from NURS 210 at Jomo Kenyatta University of Agriculture and Technology. Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on … The focus shifts from year to year such that all are accessed on a five year cycle. The Core Competencies are embedded within the curriculum and are naturally supported when students engage with the Big Ideas and Curricular Competencies in each area of learning. list of core competencies for nurse educators in support of Member States’ efforts to improve nursing education and, ultimately, the quality of nursing services. A subset of competencies, called “core competencies,” is designed to articulate the key values and capabilities that form the organization’s competitive advantage in the marketplace. Introduction to the Competency Manual AFA's Core Competency manual offers a detailed overview of all the competencies, a series of recommendations for implementation, supplemental resources, and next steps.Please review the manual prior to taking the self-assessment. Written communication is defined by WASC as “communication by means of written language for informational, persuasive, and expressive purposes. Information literacy was first assessed at UCR in AY 2015-16 and departments will be expected to report on expectations they have for their students in terms of information literacy again n 2020-21. Other ways of thinking about quantitative reasoning include a habit of mind centered on “meaning-making” with numbers or an aspect of citizenship in so far as numbers are a principal component of public argument (e.g.,statistics presented by the media in relation to important issues). Meeting Ethical Guidelines and Professional Standards—Understanding of coaching ethics and standards and ability to apply them appropriately in all coaching situations. The Core Knowledge and Competencies Self-Assessment Tool is designed to empower you to assess your knowledge and skills. Through student assessment portfolios, CompMS software manages every aspect of your student competency assessment process including assessment collection, data aggregation, reporting, and mapping. The core competencies are organized around 6 primary domains and 5 secondary domains. For examples of how one might assess information literacy, there are rubrics developed by the AAC&U (here). When creating this section, make sure you use the qualities that describe you as the best candidate for the job. Below is a list of the five core competencies, a definition of each, when departments will be expected to report on each core competency, and some resources that might be useful for assessing each core competency. Click the Browser Back Button to go back to competency list. Is able to write in a variety of communication settings and styles; can get messages across that instigates appropriate actions; orally communicates in a variety of formal and informal settings; actively listens, Resourceful to deviate from the routine;develops and implements new methods, procedures solutions, concepts, designs and or applications; demonstrates imagination and originality; makes innovative contributions, Commits to meeting the expectations and requirements of internal and external customers; acts with customers in mind; values importance of providing high-quality customer service, Maintains performance with changing circumstances; handles stress; able to move into action without having the total picture; tolerates uncertaintyÂ, Takes action to achieve goals beyond what is expected; drives to bring issues to a successful closure; self starter. Perhaps more than the other competencies, quantitative reasoning looks different in different disciplines and, thus, need not be understood only in the terms of WASC’s definition. In so many competency interviews we see candidates struggle with answering questions about Changing and Improving (or Change Management as it is often called) and yet it is an activity that is so common. For your convenience, a complete list of ACHE resources, including readings, programs, assessments, and self-study courses are included in the back of the directory and referenced by number in each section of the assessment. Riverside, CA 92521, 4148 Hinderaker Hall 1. Quantitative reasoning also includes the ability to see the limitations of numerical data. Knowledgeable about how the university works and how to get things done both through formal and informal channels; aware of the culture of the university; understands the reasoning behind key policies, practices, and procedures, works well with his/her supervisor and co-workers; can work his or her way through touchy situations, Is widely trusted; is seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent himself or herself for personal gain, Scopes out length and difficulty of tasks and projects; able to shift priorities and multi-task on various projects; develops strategies to achieve department goals, estimates time and resources, Responds and relates well to people in all positions; is seen as a team player, and is cooperative; looks for common ground, and solves problems for the good of all, Additional Core Competencies for Supervisor/Managerial Employees, Is a people builder; provides development tasks and assignments; constructs development plans and executes them; pushes direct reports to accept developmental moves, Creates a climate in which people want to do their best; can assess each person's strengths and use them to get the best out of him/her; promotes confidence and optimistic attitude; is someone people like working for and with; inspires and motivates others; influences others to follow a common goal, Tactfully dispenses direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with people problems and prickly situations, Ability to establish a course of action to accomplish a long-range goal or vision; anticipates future consequences and trends; recognizes strategic opportunities for change, Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; thinks well on his or her feet, Organization & Employee Development 5700 Cass Avenue Suite 1800 A/AB Detroit, MI 48202 View map, (313) 577-2111 (313) 577-3569 FAX Email: OED@wayne.edu, Business Hours: 8:30 am to 5 pm Monday through Friday, Assess your skills by clicking in the appropriate box for the competency level for each of the core competencies prior to your Final Assessment meeting and submit to your supervisorÂ, Prepare to discuss with your supervisor why you checked the level of skill you did during your Final Assessment, After the competency discussion with your supervisor, be sure to check the appropriate box that acknowledges you discussed the competencies and your skill level with your supervisor, Review employee's assessment of skills and assess your employee's skills against the core competenciesÂ, Prepare to discuss the gaps between your assessment and your employee's assessment at the Final Assessment Meeting, After the competency discussion with your employee, be sure to check the appropriate box that acknowledges you discussed the competencies and your employee's skill level with your employee, Take into consideration the skill ratings as well as the performance objective ratings when assigning an overall rating for the Final Assessment, Uses a combination of logic, analysis, experience, wisdom, advanced methods, and other resources to solve problems, Demonstrates the ability to solve complex, difficult, and intractable problems, Creates effective and innovative solutions, Skillfully probes all appropriate sources, Demonstrates advanced skill and keen insight in gathering, sorting, and applying key information and demonstrates deep resolve and resilience throughout the process, Is well respected inside and outside the department; is often pursued as a consultant for input, analysis, process support, and direction, Uses a combination of logic, analysis, experience, wisdom, and methods to solve problems, Probes appropriate sources for relevant information and answers to key questions, Demonstrates persistence and skill in gathering information, Has solutions and suggestions that are effective in addressing the problem at hand, Involves others in the thinking and decision-making process, Looks beyond the obvious and doesn't stop at the first answer, Not a disciplined problem solver; may be stuck in the past, wed to what worked before, Many times has to come back and rework the problem a second time, May get impatient and jump to conclusions too soon, May not stop to define and analyze the problem; doesn't look under rocks, May have a set bag of tricks and pull unfit solutions from it, May miss the complexity of the issue and force fit it to what he/she is most comfortable with, Unlikely to come up with the second and better solution, ask penetrating questions, or see hidden patterns, Demonstrates a high level understanding of how business works, Possesses keen business judgment and insight, Demonstrates broad knowledge and perspective and is future orientated, Understands the WSU Strategic Priorities inside and out, Is aware of how strategies and tactics work in the educational competitive market, Knows how business works, especially regarding WSU's business, i.e., how WSU acquires resources and makes money, how WSU uses money and its resources and the interrelatedness between the schools colleges and divisions, Knows how his/her position fits into the overall WSU Organizational structure, Knows how his/her job relates to WSU's strategic priorities, Doesn't understand the broader world of business, May be a very dedicated functional or professional expert but needs a broader view of WSU, Doesn't understand the "business" WSU is in, Lacks interest or experience in general business, Has little knowledge or interest in WSU's strategic priorities, Has little knowledge or interest in understanding WSU's organizational structure, Is proficient in a variety of writing styles and uses the appropriate style that suits the message and audience, Regularly produces written communications that positively affect attitudes and beliefs through inspirational and timely messages, Eloquently composes clear, concise and crisp messages, Articulately expresses oneself to large or small groups or one-on-one, Comfortably and eloquently presents to a broad and diverse population, Responds with finesse when faced with on-the-spot questions or challenges, Writes clearly and succinctly in a variety of communication settings and styles, Uses correct grammar, in written and oral communications and correct punctuation and spelling in written communication, Can effectively get the message across either orally or in written form, Oral and written communications are frequently unclear and disorganized, Oral and written communications frequently contain grammatical and structural errors, Written communication frequently contains punctuation and spelling errors, May fail to communicate information in a timely manner, Communication has often created misunderstandings, Consistently generates and employs original ideas for himself or herself and for others tackling both simple and complex problems, Uses analysis and cross-pollination of information from own situation to another to solve problems, Is seen as bringing out the best in others in brainstorming sessions or one-on-one, Easily makes connections among previously unrelated notions, Narrow, tactical, cautious and conservative, May be more comfortable with the past, prefer the tried and true, Avoids risk and doesn't seek to be bold or different, Doesn't connect with ideas from outside own area, May chill the creative initiatives of others, Strategically plans ways to demonstrate superior customer service, Interacts regularly with customers to gain feedback and to ascertain ways to improve services, Establishes and nurtures relationships with customers, regularly inviting feedback and suggestions, Acts with customers in mind and considers customer service of paramount importance, Consistently exceeds customer expectations, Proactively identifies customer issues and quickly and effectively resolves customers' problems, Commits to meeting the expectations and requirements of internal and external customers, Responds to customer problems in a timely manner, Looks for ways to exceed customers' expectations, Makes decisions that demonstrates an understanding of customers' needs, Gets firsthand customer information, and assesses it to measure customer satisfaction, Builds and maintains effective relationships with customers, and gains their trust and respect, May think he/she already knows what they need, May focus on internal operations and get blindsided by customer problems, May not make the first move – won't meet and get to know customers, May be unwilling to handle criticisms, complaints, and special requests, May not listen well to customers, may be defensive, May not make the time for customer contact, Anticipates impact of change, and directs self and others in smoothly shifting gears, Uses ingenuity in dealing with ambiguous situations, and helps others to cope effectively, Thrives on situations involving risk and uncertainty, Effectively copes with change and shifts gears comfortably, Decides and acts without having the total picture, Accepts changing priorities and work assignments, Not comfortable with change or uncertainty, May not do well on fuzzy problems with no clear solution or outcome, May prefer more data than others, and structure over uncertainty, Less efficient and productive under ambiguity, May have a strong need to finish everything, May like to do things the same way time after time, Requires much less support than most other people or groups, When bringing problems to leadership, brings solutions, Works to solve problems only involving leadership when necessary, Asserts own influence over events to achieve goals, Follows through to ensure successful completion of projects, Needs significantly more than average support and time from bosses and others to meet minimum standards, Takes more maintenance and support than most people or groups to be able to contribute up to standard, Not much time left for bosses to support other people or groups, Demonstrates an active interest in enhancing current skills and learning new ones; applies advanced functional or technical knowledge to do his or her job at a high level of accomplishment, Insightfully selects, combines, or invents appropriate tools or technology for tasks, Improves or redesigns processes, tools, or technologies, Is sought out by others for technical expertise and knowledge and for troubleshooting of complex technical issues, Consistently shares expertise with others, teaching skills and explaining concepts, Has and uses the required functional and technical knowledge and skills necessary to do his or her job, Chooses appropriate tools or technology for tasks, Experiments with new processes, tools, or technologies to determine applicability, Understands facts and information related to assignments, including department and University policies, Has the capability and knowledge base to share technical skills with others, Provides opportunities for others to learn technical skills and concepts, Not up to functional or technical proficiency, Judgment and decision-making marginal because of lack of knowledge, May be stuck in past skills and technologies, May be inexperienced, new to the area, or lack interest in it, Understands and appreciates the origins and reasoning behind key policies, practices, and procedures, and is involved with their evolution, Studies other organizational cultures and politics to glean insight and to gain fresh perspective of the university, Is a consummate networker who can initiate relationships within and between departments that leverage the strengths and capabilities of all parties, Is actively sought after in order to provide guidance and assistance in dealing with complex political situations, Understands the origin and reasoning behind key policies, practices, and procedures, Understands the culture of the university and acknowledges institutional politics as a reality, Relates well to and regularly interacts with both authority figures and peers, Maneuvers smoothly through complex political situations, Identifies where the land mines are and plans his or her approach accordingly, Doesn't get things done in the university beyond his/her area, May lack the interpersonal skills to get things done across boundaries, May not negotiate well within the department or between departments, May be too timid and laid back to maneuver through the various departments to get things done, May reject the complexity of the university, May lack the experience or simply not know who and where to go, May neither know nor care to know the origins of how things work around the university, Is known to espouse and apply a high set of ethical and moral principles, Is indisputably trusted to keep confidences and to protect sensitive information, even to his or her own detriment, Is respected as a credible source and a proven confidant, Promotes the value of trust throughout the organization, Consistently keeps commitments and follows through, May treat others differently or indifferently at times, May not walk his/her talk and be seen as inconsistent, May have trouble keeping confidences and talks out of school, Makes promises he/she doesn't or can't keep, May lack follow-through and causes problems for others, Actions display a lack of following university policies and regulations, Develops effective strategies for the department and coordinates efforts to implement them, Designs methods for implementing plans and for measuring success, Fluently conveys the plan to all, creating structure for communication and interaction, Anticipates impact of environment and situations on projects and plans how to compensate for the unexpected, Investigates possible roadblocks and develops contingencies to redirect tasks so momentum is not lost, Accurately scopes out length and difficulty of tasks and projects, Develops schedules for completions of tasks, Realistically estimates time and resource requirements on projects, Anticipates and adjusts for problems and roadblocks, Effectively shifts priorities and multi-tasks on projects, Doesn't pull resources together effectively, Performance decreases as the number of simultaneous activities increase, May scramble at the last minute and have to work long hours to finish, May not anticipate or be able to see how multiple activities come together, Doesn't follow an orderly method of setting goals and laying out work, May be uncomfortable with structure and process flow, May not have the patience to establish goals and objectives, scope out difficulties, plan for task completion, develop schedules, and do roadblock management, Responds and relates extremely well to people in all positions, initiating and maintaining relationships inside and outside his or her department and field of expertise, Builds trust and able to lead teams, encouraging others to step out of their comfort zones to form new interpersonal relationships, Esteems those with experience, and openly relies on their expertise to benefit the university, Has a knack for diplomacy and fosters goodwill between groups and departments, Responds and relates well to peers and to those in positions of authority, Is seen as a team player, and is cooperative, Looks for common ground, and solves problems for the good of all, Represents his or her own interests and yet is fair to other groups, Encourages collaboration and seeks feedback, is confident, relaxed with and well-regarded by peers, Not good at lateral cross boundary relations, Doesn't strike fair bargains or understand what peers expect or need, A loner, not seen as a team player, doesn't have the greater good in mind, May withhold resources from the other team members, May not respect others, their functions or disciplines and somehow communicates that, May be very competitive, play and maneuver for advantage and withhold information, May have a chilling effect on the entire unit because he/she won't play, May deal with lateral conflict noisily or uncooperatively, Looks for new ways to creatively challenge others and implements them, Considers himself or herself in a position of responsibility for the advancement of others, identifies potential and assumes a role in harvesting, Creates an environment of positive feedback, encouraging others to reach farther and higher and to press on toward their goals, Holds frequent development discussions with others, discusses progress and encourages others to adjust development plans as needed to ensure attainment of current career goals, Creates opportunities for enrichment, as well as development programs for others, and motivates them to participate, Provides tasks for the purpose of developing others, Considers career goals of direct reports, and is intentional regarding their development, Works jointly with others in helping them construct development plans, Encourages others to accept developmental tasks or projects, Provides feedback and coaching to employees, Monitors employee progress on their personal development, Removes obstacles for employees to attend training courses or participate in a developmental activity, Very results driven and tactical; not time for long-term development, Doesn't see long-term development as his/her job, Plays it safe – can't bring him/herself to assign really stretching (risky) work, Thinks development is going to a course – doesn't know how development really happens, May not know the aspirations of direct reports, may not hold career discussions, may not push people to take their development seriously, May prefer to select for talent rather than develop it, Empowers others and energizes them to do and to be their best, Looks for positive attributes and concretely reinforces them promoting confidence and optimistic attitudes, Appropriately rewards and acclaims inpiduals for stellar achievements, Successfully motivates people and departments, Creates a climate in which people want to do their best, Can motivate many kinds of direct reports, team or project members, Can assess each person's hot button and use it to get the best out of him/her, Invites input from each person and shares ownership and visibility, Makes each individual feel his/her work is important, Doesn't know what motivates others or how to do it, Not empowering and not a person many people want to work for, around, or with, May be one style fits all person, have simplistic models of motivation, or may not care as much as most others do; may be just interested in getting the work out, May have trouble with people not like him/her, May be a poor reader of others, may not pick up on their needs and cues, May be judgmental and put people in stereotypic categories, Intentionally or unintentionally demotivates others, Deals with corrective feedback in a manner that inspires accountability and self-direction among colleagues and direct reports, Welcomes the opportunity to arbitrate people problems, Forcefully and definitively takes action to quench trouble, Provides current, direct, and complete reinforcing and corrective feedback to others, Faces up to people problems with any person or in any situation quickly and directly, Is comfortable taking negative action when necessary, Doesn't know how to present a tough position, Is a conflict avoider unwilling to take the heat of controversy, Afraid to be wrong, get in a win/lose situation, or make a tough personnel call, Creates highly effective strategic vision, Has an uncanny sense of how situations can unfold, Prepares well in advance to take fullest advantage of the changing environment, Regarded as a proven respected consultant on strategy, Creates competitive and breakthrough strategies and plans, Generates an attitude of enthusiastic expectancy in others regarding change and challenge, Has a global perspective and broad visionary acumen, Recognizes strategic opportunities for change, Accurately assesses the value of creative ideas and suggestions, Anticipates future consequences and trends accurately, Articulate visions of possibilities and likelihoods, Can't put together a compelling strategic plan, More comfortable in the tactical here and now, Lacks the perspective to pull together varying elements into a coherent strategic view, May reject the usefulness of strategy, considering it pie in the sky, May have narrow experience and not be knowledgeable of business and world events, May try to simplify too much or be very tactical, May lack the disciplined thought processes necessary to construct a strategic view, Quickly sizes up multiple situations and complex problems and makes excellent, timely decisions, Thinks clearly and strategically under pressure, Makes timely decisions, given the necessary information, Makes decisions in a timely manner, even with incomplete information, May procrastinate, seek more information to build confidence and avoid risk, May be a perfectionist, needing to be right, protect strongly against criticism, May be disorganized and always scrambling to meet decision deadlines, May be slow to make decisions on more complex issues. A competency management system for competency-based assessment three tiers within the core competencies are organized 6. In or certifications that show your dedication to the profession one 's job communication may appear in forms... Changes quickly and technology AY 2017-18 the Office of Evaluation and assessment is for!, the competency … the core competencies building an Employee ’ s career plan. Might assess information literacy, there are rubrics developed by the AAC & U ( here ) and technical and! Communication may appear in many forms or genres was last assessed at the campus level AY! Around 6 primary domains and 5 Secondary domains and other support professions this section make! Best candidate for the Modified Version of the competency framework of the organization CompMS is a core competency not... Coaching ethics and standards and ability to see the limitations of numerical data subjectivity and.. 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